Check the gateway to make sure it is receiving power. If you are using your mobile device, ensure that it is connected to a working Wi-Fi network.Ģ.
If you can't access the Internet, please contact your Internet provider. Check to make sure that you have an Internet connection and can navigate to your favorite sites.
This is an indication that the system is offline and unable to connect to ADT.įollow these steps below to get your system up and running again.ġ. If you try to log into Pulse and receive the error 'Status Unavailable', you may also notice a grey circle in the top right corner. If you get the 'Status Unavailable' message, it means that the wireless devices are not communicating with each other. The video gateway controls your wireless connections.
